Warranty

Warranty Overview

At Van Windows Direct, we strive to ensure customer satisfaction with every purchase. However, warranty coverage varies by manufacturer. Some issues are easier to process under warranty than others. If your concern is not listed under warranty coverage, contact us so we can explore possible solutions.

To request warranty consideration:

1. Take clear photos and/or videos of the issue.

2. Email them along with a description and your Order Number to vwd@vanwindowsdirect.com.

3. We will respond via email with the next steps.

Manufacturer Warranty Coverage

CRL (CR Laurence) - 30-Day Warranty

Covered:

• Defects in glass (haze, bubbles)

• Broken knob/latch

• Defective torsion bar assembly

• Defective gearbox

• Defective seal (where applicable)

• Improper seal on vent glass

• Excessive butyl/urethane (impeding installation)

• Glass protruding outside of body stamping (CRL Certified Installer only)

Not Covered:

• Glass breakage (except damage on delivery)

• Screen tears (except on delivery)

• Excessive butyl/urethane (not impeding installation)

• Scratches on frame

• Chip black frame coating

• Glass protruding outside of body stamping (DIY installer)

• Cosmetic issues after installation (scratches, chips, frame imperfections, etc.)

AMA (AM Auto) - 6-Month Warranty

Covered:

• Defects in glass (haze, bubbles)

• Broken knob/latch

• Defective seal (where applicable)

• Improper seal on sliding window

• Fitment issues (VWD verified with AMA Certified Installer)

Not Covered:

• Glass breakage (except damage on delivery)

• Screen tears (except on delivery)

• Cosmetic issues after installation (scratches, chips, frame imperfections, etc.)

VWD (Van Windows Direct) - 1-Year Warranty

Covered:

• Defects in glass (haze, bubbles)

• Broken knob/latch

• Defective seal (where applicable)

• Improper seal on sliding window

• Fitment issues (VWD verified with VWD Certified Installer)

Not Covered:

• Glass breakage (except damage on delivery)

• Screen tears (except on delivery)

• Cosmetic issues after installation (scratches, chips, frame imperfections, etc.)

Important Warranty Information

• Cosmetic issues, including scratches or chips, are void if the window has been installed.

• We facilitate warranty claims for VWD products only. Warranty claims for AMA, CRL, or any third-party brands go through the respective  manufacturer.

• Warranty claims must be submitted within the warranty period. We do not make exceptions.

• If a replacement part or product is sent under warranty, the original warranty period still applies (e.g., a replacement 10 months into a 12-month warranty will only have 2 months of coverage remaining).

Warranty Processing Time

(Estimated based on in-stock replacement parts/products)

• VWD: 1-2 business days

• AMA: 1-5 business days

• CRL: 1-4 weeks

For further inquiries, contact us at vwd@vanwindowsdirect.com.