Shipping

Shipping costs are based on weight, dimensions, and destination.
To view your shipping cost, add items to your cart, enter your zip code, and select your state.
Bulk savings! The more you buy, the better your shipping rate—even if items ship from multiple locations.
We do not ship to PO Boxes.
Maximum rate shipping applies to the Continental USA only.

We only charge for shipping costs—any taxes or duties imposed by your country are your responsibility.
Most shipping companies require duties and taxes to be paid before delivery.

Pick-up is available at Van Windows Direct.
Upon special request, pick-up may be arranged at a 3rd-party manufacturer’s warehouse.
Important: We are not responsible for issues with 3rd-party warehouse pick-ups, including:
- Incorrect items
- Unavailable stock
- Long wait times
- Unexpected closures
Before leaving the warehouse, inspect your order.
Orders left uncollected for over two weeks may be canceled and subject to a restocking fee.

Report any issues immediately!
Damaged items: Email photos to vwd@vanwindowsdirect.com within 7 days of delivery.
- If valid, we’ll handle the damage claim and arrange a replacement at no cost.
Shortages or incorrect items: Must be reported within 2 weeks of receipt.
Claims made after these timeframes may not be honored due to shipping policies.

Call 858-800-4795 with your order number to request a cancellation.
Cancellations are not guaranteed—if the order has shipped or is packed, we may not be able to cancel.
If shipped, redirection fees may apply.
Email cancellation requests are not guaranteed, even if sent before shipment.

We’re here to help! Contact us with any concerns before ordering to ensure a smooth experience.

Thank you for choosing Van Windows Direct! ✨