A clear path
when plans change.
We want you to receive the right window for your build. If you need to return an item or request a cancellation, reach out and we will help you understand the options available under our policy.
A clearer view. Every mile.
01 / CHECK THE WINDOW
VWD: 45 days. AM Auto & CRL: 30 days.
All products returned must be new, never installed, and returned in their original packaging, in the condition received.
02 / CONTACT US FIRST
Get your return instructions.
Receive an RMA number before sending anything back so we can guide the return correctly.
03 / KNOW WHAT TO EXPECT
Review shipping & fees.
Return shipping is the buyer’s responsibility. Restocking fees depend on the product brand.
Before you send it back
Return eligibility.
Eligible Van Windows Direct (VWD) products may be returned within 45 days of purchase. Eligible AMA / AM Auto and CRL / C.R. Laurence products may be returned within 30 days of purchase. Please contact us within the applicable return window so we can help with your return. Requests received after the applicable window are not eligible for a refund, credit or exchange, but we’re still happy to help with product questions and troubleshooting.
To qualify, items must be:
- New and never installed.
- In their original packaging.
- In the same condition as received.
The new-condition, never-installed and original-packaging requirements above apply to standard returns. Product defects and warranty concerns are reviewed separately under the applicable warranty terms; an installed product can still be submitted for review. Please contact us for instructions before shipping anything back.
Working through a product issue? Email us first so we can assess it and identify an appropriate next step. Visit VWD Warranty & Support for our photo and video checklist. Submit warranty details through our Warranty help desk or by email. You are welcome to contact us for support at any window age; coverage remains subject to the applicable warranty terms.
Items that cannot be returned
- Clearance items.
- CRL replacement parts.
- Gift cards.
We’ll help you get started
Start with your order number.
- Submit your request using the return portal below, or email Van Windows Direct with your order number and the item you would like to return.
- Receive return instructions and an RMA (Return Merchandise Authorization) number.
- Follow the supplied instructions before sending the item.
Let’s get your RMA in place before you ship. Please wait for your return instructions and RMA so we can identify your return and help it move smoothly. Returns received without an RMA are subject to a 10% processing fee.
VWD has your back. Our team will review your request and help you with the next steps. Please wait for approval and your RMA before arranging return shipping.
Return transportation
Shipping costs & pickup returns.
Return shipping costs are the buyer’s responsibility. Some windows can cost $200 or more to ship each way, so we recommend contacting us before ordering to confirm fitment and avoid unnecessary return costs.
If you collected your order and later return it for any reason, including incorrect selection or a warranty-related issue, you are responsible for return shipping. Once the item is received, available refund, store credit or exchange options depend on eligibility.
Clear costs before you proceed
Restocking fees.
| Brand | Restocking fee |
|---|---|
| Van Windows Direct | 15% on returns for a refund or store credit. |
| AMA / AM Auto | 25% on all returns. |
| CRL / C.R. Laurence | 15% on returns for a refund or store credit. |
| All other accessories | 15% on returns for a refund or store credit. AM Auto items remain subject to the 25% brand fee. |
Exchanging a VWD or CRL product for the right item? We’re happy to help. VWD and CRL / C.R. Laurence products have zero restocking fees when choosing an approved exchange. The exchange waiver applies to VWD and CRL / C.R. Laurence products; AMA / AM Auto exchanges remain subject to the 25% brand-specific restocking fee shown above. Returns for a refund or store credit remain subject to the applicable restocking fee shown above. Return eligibility, RMA approval, item-condition requirements and shipping responsibilities still apply.
Bundles, promotions & partial returns
Bundle, multi-item, tiered and other conditional discounts require you to keep every qualifying item. This includes offers such as buying one item and receiving a discount on another.
If part of a qualifying order is returned, the retained items are repriced at their standard, non-discounted price. The refund is adjusted for discounts that no longer qualify, including discounts previously applied to retained items. Promotional discounts do not continue on a single retained item when its qualifying items are returned.
If your plans change
Need to cancel an order?
Please call 858-800-4795 with your order number as soon as possible. We will check the order’s status and help determine what is still possible.
We do not charge a cancellation fee. If your shipment has already been processed, cancellation is not guaranteed, but we will do everything we can to stop it. Calling promptly gives us the best opportunity to help.
Let’s get the fit right
Not sure which window to choose?
Contact us before ordering with your vehicle year, make, model, wheelbase and window position, plus any SKU you are considering. We are here to help you choose the right product and understand your options.