Shipping policy

From our warehouse to your next build.

Thanks for choosing Van Windows Direct! Whether we’re shipping your windows or getting them ready for pickup, we’re here to help your next step go smoothly.

Shipping rates and destinations

Rates depend on your order’s weight, dimensions and destination. Use the shipping estimator on a product page or in your cart to explore your options. Final shipping charges and taxes are confirmed at checkout. Larger orders may qualify for better combined rates, including orders shipping from multiple locations.

Our maximum shipping rate is $399.99 for orders within the continental United States. Your order’s rate is shown at checkout. We do not ship to PO boxes.

Getting your order ready

In-stock products normally ship within 3–5 business days. In-stock AM Auto products normally ship within 3–7 business days. These are preparation times before dispatch; carrier transit time is additional.

Out-of-stock and preorder items follow the estimated availability on the product page. Restock dates are estimates and may change. Preparation begins once stock is available. If you’re planning an installation around a date, ask us to check the latest information together.

International orders

Our shipping charge covers transportation. Your destination country’s import duties and taxes are your responsibility, and carriers commonly require payment before delivery.

Let’s plan your pickup

Pickup is available for eligible in-stock products at our Victorville, California warehouse for customers within 250 miles. AM Auto products are shipping only and are not available for pickup.

Eligible in-stock pickup orders are normally ready within 1–3 business days. For preorders, pickup becomes available after stock arrives and your order is ready. Please wait for your ready-for-pickup confirmation before traveling.

Business hours are Monday–Thursday, 9 AM–5 PM, and Friday, 9 AM–2 PM Pacific Time. Pickup wraps up at 4 PM Monday–Thursday and 1 PM Friday.

Please inspect your items before leaving the warehouse. Most direct-fit pickup windows are not individually boxed. We’re happy to provide free cardboard pads for the trip. Optional boxing is available for an additional charge: select it in your cart before checkout, where the price appears for each eligible window. Accessories are boxed at no additional charge.

Please collect your order within two weeks of your ready-for-pickup notice. Need more time? Contact us beforehand—we’re happy to discuss arrangements. Unless other arrangements are confirmed, orders not collected within 30 days may be canceled and refunded, with items returned to available inventory.

If something arrives damaged, missing or incorrect

Please unpack and inspect everything right away, even if installation is still ahead. If something isn’t right, we want to help make it right. Email vwd@vanwindowsdirect.com with your order number, a description and clear photos.

Shipping damage: Report it as soon as possible; within two weeks of delivery is best. Include received-condition photos of all sides of the box or pallet and photos of the damaged product inside its packaging. You may also describe visible packaging damage. For a valid claim, we handle the damage claim and arrange a replacement at no cost.

Missing or incorrect items: Report within two weeks of receipt. Tell us which items and quantities are involved; for an incorrect item, include its SKU and photos. Claims outside these timeframes may not be honored under our shipping policies, so please reach out promptly to give us the best opportunity to help.

Use our shipping damage photo checklist and reporting guidance. For a product concern after delivery, visit Warranty & Support. You’re welcome to call 858-800-4795 to discuss a concern. To start a warranty review, submit your order details, photos and video through our Warranty help desk or email vwd@vanwindowsdirect.com. Keeping your information together helps us review it accurately.

If your plans change

To request a cancellation, please call 858-800-4795 with your order number as soon as possible. We do not charge a cancellation fee. If your shipment has already been processed, cancellation isn’t guaranteed, but we’ll do everything we can to stop it. Calling promptly gives us the best opportunity to help.

We’re in this together

Questions about shipping, pickup or fitment? Share your SKU or order number with our team. Explore our Knowledge Center, Support & FAQs, or full Shipping & Pickup page. We’re grateful to be a small part of your build!