From our warehouse
to your next build.
Whether you are having windows delivered or collecting them in person, we want you to know what to expect. Here is how shipping, pickup and delivery support work.
A clearer view. Every mile.
01 / PLAN YOUR DELIVERY
See your shipping options.
Use the shipping estimator on a product page or in your cart to view estimated rates before checkout. Final shipping charges and taxes are confirmed at checkout.
02 / COLLECT IN PERSON
Arrange your pickup.
Eligible in-stock products are normally ready for pickup within 1–3 Business Days for customers within 250 miles of the VWD warehouse. Preorder pickup follows the item’s estimated restock date and begins only after stock arrives and your order is ready. AM Auto products are shipping only. Wait for your ready-for-pickup confirmation before traveling.
03 / WE’RE HERE TO HELP
Check your order promptly.
Inspect your delivery and let us know right away if anything arrives damaged, missing or incorrect.
Delivery, made clear
Shipping rates & destinations.
Shipping costs depend on your order’s weight, dimensions and destination. Add your items to the cart and use the shipping estimator to see available rates for your destination before checkout. Final shipping charges and taxes are confirmed at checkout.
Larger orders may qualify for better combined shipping rates, including orders shipping from multiple locations. We offer a maximum shipping rate of $399.99 for orders shipped within the continental United States. Your order’s shipping rate is shown at checkout. We do not ship to PO boxes.
Order preparation times
In-stock products normally ship in 3–5 Business Days. In-stock AM Auto products ship in 3–7 Business Days. These are preparation times before dispatch; carrier transit time is additional. Out-of-stock and preorder items follow the estimated availability shown on their product pages. Restock dates are estimates and may change; order preparation starts once stock is available.
International orders
Our shipping charge covers transportation. Import duties and taxes imposed by your destination country are your responsibility. Carriers commonly require these charges to be paid before delivery.
Picking up your windows
Let’s make your visit a smooth one.
Pickup is available for eligible in-stock products at the Van Windows Direct warehouse to customers within 250 miles of the warehouse. AM Auto products are shipping only and are not available for pickup. Eligible in-stock pickup orders are normally ready in 1–3 Business Days. For preorders, check the product’s estimated restock date; pickup is available only after stock arrives and your order is ready. Please wait for confirmation that your order is ready before traveling.
| Day | Business hours | Pickup cutoff |
|---|---|---|
| Monday–Thursday | 9:00 AM–5:00 PM | 4:00 PM |
| Friday | 9:00 AM–2:00 PM | 1:00 PM |
Inspect your items before leaving the warehouse. Most direct-fit windows aren’t individually boxed for warehouse pickup. We’re happy to provide cardboard pads at no charge to help protect your windows during the trip. If you’d prefer boxes, optional boxing is available for an additional charge. Select it in your cart before checkout—the price is shown for each eligible window. Accessories are boxed at no additional charge. Our pickup warehouse is in Victorville, CA.
Please collect your order within two weeks of your ready-for-pickup notification. If you need more time, contact us beforehand—we’re happy to discuss arrangements.
Orders not collected within 30 days may be canceled and refunded, with the items returned to available inventory, unless other arrangements have been confirmed.
If something is not right
Let us help with your delivery.
Please inspect your order promptly and report issues immediately. Email vwd@vanwindowsdirect.com with your order number, a description and clear photos so we can review what happened.
SHIPPING DAMAGE
Report promptly; within 2 weeks is best.
Send your order number and received-condition photos of all sides of the box or pallet, plus the damaged window or item inside its packaging. See the photo checklist and report shipping damage. For a valid claim, we handle the damage claim and arrange a replacement at no cost.
MISSING ITEMS
Within 2 weeks of receipt.
Tell us which items and quantities are missing, along with your order number.
INCORRECT ITEMS
Within 2 weeks of receipt.
Send the SKU and photos of what you received so we can help identify the next step.
Please contact us within the reporting timeframes above so we have the best opportunity to help. Missing or incorrect item claims reported later may not be honored under our shipping policies.
Report shipping damage
Yes, we can help if your order arrives damaged. Report it as soon as possible; within two weeks of delivery is best.
Please include:
- Your order number.
- Received-condition photos of all sides of the box or pallet.
- Photos of the broken or damaged window or item inside the box or its packaging.
You are also welcome to include a brief description of any visible marks or signs of damage on the packaging.
Use our contact form to attach your photos and describe the shipping damage, or email vwd@vanwindowsdirect.com.
For a product issue after delivery, visit VWD Warranty & Support. You’re welcome to call 858-800-4795 to discuss a concern. To start a warranty review, submit your order details, photos and video through our Warranty help desk or email vwd@vanwindowsdirect.com. Keeping your information together helps us review it accurately.
If your plans change
Need to cancel an order?
Please call 858-800-4795 with your order number as soon as possible. We will check the order’s status and help determine what is still possible.
We do not charge a cancellation fee. If your shipment has already been processed, cancellation is not guaranteed, but we will do everything we can to stop it. Calling promptly gives us the best opportunity to help.
Plan with confidence
Questions before you order or collect?
We are happy to help with fitment, shipping and pickup questions. Share your window SKU or order number so we can point you in the right direction.